My third time in Prague, first trip for my mom. Brought her to Prague as a birthday present. First time at the Golden Well. TL;DR: View and food were exquisite. Service, not so much. Would recommend to others with some hesitation. Will likely give it another shot the next time I visit to see if the service was better the second time around. The good: The view - undoubtedly one of the best in the city. We sat as the sun was going down and it was very romantic. The food - exceptional flavors, textures, creativity and it was beautifully plated. Highly recommend. The not so good: The first impression - When we walked in to the restaurant we were barked at on three different occasions about having a reservation. (We did.) Very rude and our immediate impressions was that staff were trying to imply that somehow we didn’t belong there. Have a concierge or host at the bottom who inquires about reservations and then guides guests to the elevator accordingly. When we finally arrived at the terrace, we walked in there to find six empty tables at the railing. We asked to be seated at one to take advantage of the beautiful view. They refused, instead seating is at the back of the restaurant. There were still two empty, untouched tables available at the rail when we left two hours later. Use reserved signs and have a better mechanism for requesting the view side. We felt rather cheated out of the best possible experience and, again, as if there was some implicit suggestion that we didn’t belong there. The service - well-timed, but rigid and mechanical, without much warmth. And we spent quite a while trying to flag someone down to get our check.