Get the answers to your questions

General

What is Restu.cz?

Restu.cz is largest restaurant guides and booking system. It helps to find the most suitable business, see the lunch menu, find out what's happening in your neighborhood, inspire and make a super simple booking.

How does Restu.cz work?

Restu.cz is a gastronomic guide which cooperates with a large number of restaurants where you can make a one-click reservation on the Web or via the application. We take care of everything else.

Reservation

How much do I pay for the reservation?

You pay nothing for the reservation service, it’s completely free.

Why verification within 10 minutes?

We set 10 minutes as ideally the maximum time required to process your reservation, during which we contact the restaurant selected by you and verify its availability. Then we confirm the reservation to you by e-mail. Reservations made between 10:00 AM and 9:00 PM will be processed within 10 minutes, whilst the others will be sorted in the morning shortly after 10:00 AM.

Why are some restaurant reservations confirmed within 10 minutes, others are confirmed immediately, or some take more than 10 minutes?

In restaurants where they use the Restu Electronic Reservation Book and have enough vacancies at the time you demand, your reservation will be confirmed immediately by clicking on "RESERVE". But if the capacity is partially occupied and they need to verify that the reservation can be arranged to your satisfaction then in this case the reservation processing may take 10 minutes or longer, depending on the restaurant availability.

What is a real-time reservation?

Real-time reservation simplifies the whole reservation process and immediately informs users of a successful or unsuccessful reservation, regardless of the given hour and the restaurant's opening hours.

What is a guaranteed reservation?

We cannot promise you a vacancy in advance, but you can be sure that if your requested restaurant has a space at your desired time then we will reserve it for you and will confirm it by e-mail and SMS immediately to your listed phone number.

My reservations and my personal details are not being displayed

If you want to see your reservations you need to create them via the same email under which you registered on Restu. It is possible that logging into the application took place through Facebook where you are registered via another email. In the case you want to have the reservations from both e-mails in one place, just set an alternative email in your account settings.

Rating

How can I rate a restaurant?

After making a reservation via Restu.cz, you can rate a restaurant in a reservation list on your profile or through a link from your email call. You can also rate a restaurant without making a reservation directly in the restaurant detail. To create a rating without a reservation it is necessary to be signed up. You can add a maximum of 5 ratings per day.

What is a verified rating?

Any rating connected to a real online reservation. With these rating we can be sure they are based on a real visit.

Credits and vouchers

What are the credits for?

You can redeem credits to get vouchers for selected restaurants.

How can I get credits?

The most common way to earn credit points is to reserve a table or create a review longer than 160 characters. The only condition for accumulating credit points is to have an existing profile account. Please go to credits page to see more ways you can collect credit points.

When are the credits added to my account?

Credits are always credited the following day i.e. 24 hours after the restaurant visit. The condition for obtaining them is always a previous electronic reservation via the Restu application or the reservation form on the Restu.cz website.

I didn’t receive any credits for the rating

To earn credits for a review it is necessary that the text in the rating contains at least 160 characters.

How do I exchange credits for a valid voucher?

You can redeem credits by buying a voucher to a restaurant. Credits can be used to a maximum of 25% of the value of the voucher. If you are buying a voucher for CZK300 then you can pay a maximum of CZK75 in credits. If you are buying a voucher for CZK500 then you can pay CZK125 in credits etc.

How and where to use Restu voucher?

You can apply your voucher at hundreds of restaurants and cafes across the country. Before applying your voucher, it is necessary to make a reservation at one of the restaurants listed on www.restu.cz/voucher and to enter the unique voucher´s CODE.

How to return your voucher?

You can return an unused voucher within 30 days of purchase. If the voucher is already used in the reservation, it must be canceled first. To return the voucher please write to info@restu.cz. Remember to mention the order number and voucher number in the email. If you use Restu credits, you will be refunded less the amount of credits that will be credited back to your Restu account.

How to pay the voucher?

The ordered voucher can be paid in two ways. You can use online payment via payment gateway or pay by bank transfer on our bank account 117928953/0300. As a variable number use the voucher number. All payment information can be found in the “My orders” section of your profile.

How to extend the validity of credits?

By creating a reservation and subsequently visiting the restaurant in the validity time of your credits, you are extending the validity of credits back to the full 90 days. So your credits can be immortal.

Other

How do I add an email address to my Restu account?

In your account settings you can enter an alternative email in the section called “Alternative Email Addresses”. The email must then be confirmed. As an alternative email address, you must choose only an email that has not been registered on Restu.cz.

Unsubscribe from Restu.cz news

If you do not wish to receive news from Restu.cz you can unsubscribe yourself via your account. This is easily done from here.

How can I add a restaurant?

You cannot add a restaurant to Restu.cz yourself, but you can send us a tip via tip@restu.cz. We will contact the restaurant and add it to our database.